The veritable flood of television commercials right now that use the humor behind poor customer service. The reason they are so universally funny is that they share a single, universal truth. We recognize the feeling of not being heard. We have all called an automated phone system that doesn’t recognize our voice or talked to a customer care specialist who doesn’t speak English well. This can add a layer of frustration when you are already at wit’s end. Customers at every level want the same thing you want. They want to be heard and they want the problem to be solved. Whether you are sitting with a CEO or a client administrator take to heart the truth behind the Discover card commercials and ask yourself ‘Does my client feel they’ve been heard?’ If you don't know Peggy, click here. For other bad service click here and here.